IT support & problem solving
IT support that finds the cause, not just the symptom
From a single employee who cannot print, to a system the whole business has ground to a halt on. We step in, dig to the bottom and fix the problem so it does not come back.
One partner for all your IT support
You should not spend time figuring out who can help with what. We handle both the small daily annoyances and the big, complex problems, and you always have one place to turn.
We do not guess, we diagnose
Instead of trying things at random and hoping for the best, we work systematically. We narrow down where the fault actually originates, test our way to the real cause and fix it at the root. Sometimes that takes a little longer the first time, but in return the problem does not keep coming back again and again.
What you get with IT support from GH9
Remote help right away
Most problems we can solve via remote support while you watch along. No waiting for a visit.
On-site support
When something needs hands on the hardware, we come out and help in person at your location.
Thorough troubleshooting
We do not settle for a quick patch. We find the real cause and fix it.
Emergency help when it is urgent
If the business is at a standstill, we move fast so you can get going again.
Planned and preventive support
We also help before things go wrong, with updates, cleanup and small improvements.
Clear documentation
You get an explanation of what was wrong and what we did, in language you can actually use.
We find what others gave up on
It is not unusual for new clients to tell us that nobody else could find the real cause of their problems until we did. We don't move on until we've found the root of the issue, not just patched the symptom, and that thoroughness is what clients mention most often when they recommend us to others.
What we help with
Wherever in your IT the problem shows up, we can take it on.
Computers and laptops
Setup, troubleshooting and help when the machine acts up or runs slow.
Printers and peripherals
Printers, monitors, scanners and other equipment that needs to work together.
Email and mail systems
Issues with mail, calendars and shared mailboxes in Microsoft 365 or Google Workspace.
Network and wifi
Unstable networks, poor wifi or connections that keep dropping.
Servers and systems
Operation, errors and performance on servers and the systems the business runs on.
Software and applications
Installation, updates and errors in the programs you use every day.
Users and access
Creating, removing and managing who has access to what.
Backup and recovery
Protecting your data and helping you get it back if something goes wrong.
Remote or on-site
We help in whatever way solves your problem fastest.
Remote support
We connect securely and solve the problem while you watch along. Fast and with no waiting.
- ✓ Help right away, without a visit
- ✓ You follow along and learn as we go
- ✓ Secure connection, only when you grant access
On-site support
Sometimes it needs hands on the hardware. Then we come out and help in person at your location.
- ✓ Help with physical equipment and networks
- ✓ Setting up new workstations
- ✓ Scheduled visits that fit your day
How we work
- 01
Listen and investigate
We start by understanding the problem fully, not just the symptoms you're seeing day to day.
- 02
Find the real cause
We dig until we find the actual root cause, even in cases where others have already given up.
- 03
Fix it for good
We fix the root of the problem, so it doesn't just resurface again in a week.
- 04
Document and hand over
You get a clear explanation of what was wrong and what we did, so you're better equipped going forward.
For you, whatever your size
We help both the small business without its own IT department and the larger organisation that needs an extra pair of hands. You can use us for a single task or as your steady support partner, exactly as it suits you.
Frequently asked questions
What does IT support cost at GH9? +
Ad-hoc support is billed at 1,000 DKK/hour when no other agreement is in place. If you need ongoing support, we set up a fixed agreement that fits your needs.
Can you help even if we do not have a fixed agreement? +
Yes. You can draw on us for a single task with no commitment. If you want more regular help, we can always set up an agreement afterwards.
Do you work remotely or come on-site? +
Both. Most problems we solve quickly via remote support, and when something needs hands on the hardware, we come out to you.
How fast can you help? +
For urgent problems we move fast so you can get going again. With a fixed agreement we set clear response times you can rely on.
Can you take over support from our current provider? +
Yes. We are used to getting to grips with an existing setup and taking over its operation without disrupting your day.
Which systems and platforms do you support? +
We work broadly with Windows, Microsoft 365, Google Workspace, servers, networks and common business systems. If you are unsure about your setup, just ask us.
Pricing
Pay as you go, or buy a bundle of hours for a lower rate. Bundles are agreed with you and can be used within 12 months.
Ad-hoc
1,000 DKK/hour
Pay for the help you use, with no commitment or prepayment.
- ✓ No commitment
- ✓ No prepayment
- ✓ Billed as you go
10-hour bundle
900 DKK/hour
9,000 DKK total
Buy 10 hours up front and save on the hourly rate.
- ✓ Save 100 DKK/hour
- ✓ Valid for 12 months
- ✓ Used for support once agreed
25-hour bundle
850 DKK/hour
21,250 DKK total
Our most popular bundle for ongoing needs.
- ✓ Save 150 DKK/hour
- ✓ Valid for 12 months
- ✓ Used for support once agreed
50-hour bundle
800 DKK/hour
40,000 DKK total
Best hourly rate for those with larger needs.
- ✓ Save 200 DKK/hour
- ✓ Valid for 12 months
- ✓ Best hourly rate
All prices are in DKK, excluding VAT.
Ready to get your IT sorted?
Book a no-strings chat and we'll find out where we can help.
Book a free chat